Refund policy

Covers, liners and pillow covers

Returnable within 30 days of delivery if unused, unwashed and in their original packaging, for an exchange or a refund to your original payment method. Once your return is approved, we email you a prepaid return label. Return shipping is a flat $20 per return, taken off your refund, and the original shipping charge isn't refunded. There is no restocking fee. A cover or liner that has been used or washed can't be taken back.

Final sale

Beds and gift cards are final sale. A bed can't be returned or exchanged once it has shipped, whether or not the box has been opened. We recommend ordering free fabric samples and checking the size guide before you order a bed.

Cancellations

Orders can't be cancelled once placed. If something needs correcting, like the shipping address, write to hello@bohnestudio.com right away.

Damaged, faulty or wrong items

Email us within 14 days of delivery with photos of the item and of the box it arrived in, and keep the item and all packaging until you've heard from us. Damaged and wrong items are replaced. Every stone nest cover and liner, whether it came with a bed or was bought on its own, carries a 12-month limited warranty against defects in materials and workmanship, counted from delivery, like a seam that comes apart or a zipper that stops working. If that happens in normal use, send photos of the whole cover and of the fault, with your order number. If it's a defect, we'll repair or replace the cover or liner, and we may ask you to send it back first. The warranty is for the original buyer, with one claim per cover or liner. It doesn’t cover the foam core, damage from a pet (chewing, scratching or digging), normal wear, fabric that’s been punctured or torn, damage from pulling or stretching a cover or liner by its seams or edges when fitting it, washing against the care instructions, or foam that was left rolled up instead of being unrolled on arrival.

Discounted orders

This policy applies to every order at any price, including orders with a discount code.

How to start

Request a return from your order, which you can open from your order confirmation email or your account. If you'd like a different color or size instead of a refund, say so in the note. Once the return is approved, we'll email you a prepaid return label; items sent back without an approved return may be sent back to you. You can also write to hello@bohnestudio.com with your order number. A written copy of this policy is available on request, and the full version is at bohnestudio.com/pages/returns.