Returns

Covers, liners and pillow covers can be returned within 30 days of delivery if they're unused, unwashed and in their original packaging, for an exchange or a refund to your original payment method.

Once your return is approved, we email you a prepaid return label. Return shipping is a flat $20 per return, taken off your refund, and the original shipping charge isn't refunded. There's no restocking fee.

We can't take back a cover or liner that's been used or washed.

Beds and gift cards are final sale. A bed can't be returned or exchanged once it has shipped. Orders can't be cancelled once placed.

We recommend ordering free fabric samples and checking the size guide before you order a bed. The samples are yours to keep. If you're unsure about anything, write to us first.

Email us within 14 days with photos of the item and of the box it arrived in. Damaged and wrong items are replaced.

Please keep the item and all of its packaging until you've heard from us. We may need to see them, and the carrier may need them for a damage claim.

Lay it flat, right away. It opens up as soon as it's out of the sleeve and settles into its full shape over 24 to 48 hours.

Don't leave it rolled up. The foam is rolled for the journey and needs to be let out as soon as it reaches you.

Every stone nest cover and liner, whether it came with a bed or was bought on its own, carries a 12-month limited warranty against defects in materials and workmanship, counted from delivery, like a seam that comes apart or a zipper that stops working in normal use. Write to us with photos of the whole cover or liner and of the fault, and your order number. If it's a defect, we'll repair or replace it, and we may ask you to send it back first. The warranty is for the original buyer, with one claim per cover or liner.

The warranty doesn't cover the foam core, damage from a pet (chewing, scratching or digging), normal wear, fabric that's been punctured or torn, damage from pulling or stretching a cover or liner by its seams or edges when fitting it, or washing that goes against the care instructions.

The foam's color isn't a fault. It ranges from white to light yellow, sometimes unevenly, and may show a clear, white, pink or red bond line where the rounded edge meets the core. That's the material, and it isn't damage.

Open your order from your confirmation email or your account and request a return there. If you'd like a different color or size instead of a refund, say so in the note. Once we've approved it, we'll email you a prepaid return label.

Items sent back without an approved return may be sent back to you. You can also write to hello@bohnestudio.com with your order number, and if you'd like a copy of this policy by email, ask and we'll send it.